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Frequently Asked Questions

  
How can I place an order?

It’s easy! Choose your desired product, add it to your cart, and complete the checkout process. If you would like a unique, custom-made product, fill out the form in the “Custom Products” section and wait for us to contact you!

How long will it take for my order to arrive?

For ready-made products, shipping via Pish-taz (express) mail typically takes 3 to 5 business days. However, for custom products, the delivery time depends on the type of design and production, which we will inform you about during the initial coordination.

 
What should I do if the product I received is different from my expectations?

First of all, don’t worry! We always strive to deliver exactly what you ordered, just the way you like it. If any issue arises, please contact our support team so we can investigate and find a suitable solution for you.

 
What are the payment methods?

You can pay for your order online and securely. If you require other payment methods, please coordinate with our support team.

 
How can I track the status of my order?

After placing your order, you will be provided with a tracking code that you can use to track your order’s status.

Do your products come with a guarantee?

Yes, we guarantee the authenticity and quality of our products. If you experience any quality-related issues, please contact us so we can resolve them.

 
Can I pick up my order in person?

In-person pickup is available in certain cities. Please contact our support team before placing your order to make the necessary arrangements.

 
How can I contact you?

You can get in touch with us at any time via the “Contact Us” section, our phone number, or the store’s email. We would be happy to hear from you!

 
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And ask us any questions you may have

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